Abstract:  Automation nowadays has already entered human lives, but in designing a valuable, reliable and usable automatic system, there’s a need to conduct a critical investigation of the case studies in terms of functionality, information analysis, decision and action selection and action implementation. The complexity of automation design requires high logical process, related techniques and real execution. Every single part of the process should be clarified before starting. In this business competitive era, Information and Communication Technology is placed on a  platform  by  many  organizations  as  their  key  indicator for  success. Online data handling and automation service have been a major tool to provide better customers service. This research consists of an outline of the analysis and design process of booking of tickets for performances at the Aliero Community Theatre (ACT) and evaluation of the product deliverables.

Keywords: Software Engineering, Unified Modelling Language (UML), ACT, Ticket Booking, Theatre