“Customer Relationship Management” an Approach to Manage Companies Interaction with Customers

Abstract: In CRM space, the broadest applications are identified with the administration of the substance of customers' messages. The point is to reroute the particular demand consequently to the suitable administration or supply prompt responses to the most every now and again made inquiries. Distinctive advancements are utilized in CRM to accomplish this objective. Along these lines, we will exhibit a review on CRM. 

Keywords: Data Mining, Text Mining, CRM, Competitive Intelligence