DIGITALIZATION OF HR OPERATIONS IN THE SECURITY SERVICES SECTOR

Abstract: This research is about the impact of the changing nature of human resource operations in the security services sector that is brought about by digitalization. It looks couple of company with lot of employees. The study wants to know how employees feel like using tools for things like getting paid checking attendance and talking to each other. The people who did the study used a design to collect data from 124 employees in different parts of the company. They used a questionnaire for asking questions. Then used special tools to analyze the answers. What they did discover is that even though digital tools are being used a lot employees are not totally on board. Most employees said they were not sure if digital tools were really making things more efficient or helping them to communicate better. Some employees said that they did not get training for using the digital tools and had problems in using them. The study further discovered that younger employees had to be more willing to use tools compared to the older ones. This indicates that there is a difference in the way different age groups adapt to technological change. The study says that digitalization can really help Human Resource operations but only if the digital tools are easy to use and employees get the training they need. The people who did the study think that companies should deliver hands-on training as well as ensure the digital tools are not too hard to use on phones.

Keywords: HR Digitalization, Perception and Efficiency of employees, Training and Adoption security services.