EcoReport Civic Complaint Management System

Abstract: Environmental complaint management systems in many regions suffer from inefficiencies arising from manual workflows, delayed responses, and limited transparency, which often lead to unresolved grievances and diminished civic engagement. This paper presents EcoReport, an intelligent, web-based environmental monitoring and complaint management system that aims to enhance responsiveness, accountability, and citizen participation. EcoReport leverages artificial intelligence for automated complaint classification, prioritization, and semantic analysis, enabling faster decision-making and more efficient resource allocation. A role-based access control model defines distinct operational layers for citizens, administrative authorities, and field officers, ensuring structured workflow execution across the system.

The system incorporates key capabilities such as GPS-based field verification supported by image evidence, offline data capture for use in low-connectivity areas, and automated notification mechanisms that provide real-time status updates to users. Implemented with a modern web stack, EcoReport combines a reactive frontend, a scalable backend architecture, and API-driven AI integration to deliver a cohesive and extensible platform. In contrast to traditional complaint systems, EcoReport minimizes manual intervention, strengthens traceability, and accelerates resolution cycles through workflow automation and intelligent data processing.

Keywords: Environmental Monitoring, Complaint Management System, Artificial Intelligence, Smart Governance, Role-Based Access Control, Workflow Automation, GPS Verification, Citizen Engagement, Web Application, Semantic Analysis.