The impact of automation in IT industry: Evidences from India

Abstract: Robotic Process Automation is the next big thing in the outsourcing industry. So major Indian IT companies are in the bandwagon of RPA which give the flexibility, speed, accuracy and avoid any human error than can happen. But how well the employees respond to this change? To understand this an exploratory research was done in and around Bengaluru. The subject were mainly employees of top IT companies like Infosys, TCS, Wipro, Accenture, HCL etc, which mainly deals with outsourcing services. In the view of software companies, which primarily cater to the outsourcing and ITes services, the entire shift should be changed from low skill cheap human resource to process automation which will also help in overall cost reduction. Process Automation will remove the human error in the execution. It also bring speed and accuracy to the existing process which will be very much crucial to the client and curtailing the competition. This means the client can be provided with a better customer experience, which is scalable and flexible. The company can also draw insights into the services provide and the analytics will help in better optimisation of process automation which will result in overall decrease in the cycle time.

Keywords: Automation, Outsourcing, domain, cost reduction.