Work Stress and Job Performance Evaluation of BPO Employees

Abstract: Work stress is defined as the harmful physicaland emotional responses that occur when jobrequirements do not match the worker‘s capabilities, resources, and needs (National Institute ofOccupational Safety and Health 1999).Especially more attention given to the Business Process Outsourcing (BPO). In modern world, BPO task is increasing in Business based on their client. So employers in this organization are increased. In this situation employee must boost up their energy and role in this organization, and they confused to do in their role. It leads to stress, strain, and nervousness to the employee. The paper gives the research on different ages working in different companies. The result gives salary, job task; colleagues, work environment, autonomy and workload are the major variables to introduce the stress among the employees.

Keywords: BPO, Employee, Stress.